At the completion of this program, participants should be able to:
1. Recognize and apply philosophies of customer service
2. Be familiar with the NIATX model of process improvement
3. Know the five main questions to ask your customers
4. Understand the goals of a walk through
5. Learn how to ensure that improvement is sustainable
Description:
This course is Part 4 in an Addiction Series. This course covers Customer Service and how best to serve the clients for improvement as well as for a sustainable outcome.
Key Words: Addiction, Substance Abuse, Substance Dependence, Withdrawal
Approval Bodies:
Professional Development
American Psychological Association
Florida Dept. of Health (Board of Social Work, Marriage & Family, Mental Health Counseling)
NAADAC, National Association for Addiction Professionals
National Board for Certified Counselors
Florida Board of Nursing
California Board of Behavioral Sciences
Association of Social Work Boards Approved Continuing Education (ACE)
Alabama State Board of Social Work Examiners
CAADAC, California Association of Alcoholism and Drug Abuse Counselors
CAADE - California Association for Alcohol/Drug Educators
California Board of Registered Nursing
Pennsylvania Certification Board, 2007 / 2008
Texas Board of Examiners of Marriage and Family Therapists
Illinois Department of Financial and Professional Regulation, Marriage and Family Therapist
Ohio Board of Counselor, Social Worker and Marriage and Family Therapist Board, 04/2010 to 03/2012
